From MAIXALA we would like to make sure you are totally satisfied with your purchases. If by any reason you are not satisfied with the purchased item, you can return it within fifteen (15) days from the date you have received it from MAIXALA.

In order to return products, you must fill in the return/exchange form that you will find by the purchased item and enclose it to it.In order to exercise the right to return products, the following requirements must be met:
– Items must not have been used, washed or damaged.
– Items must be complete.
– Items must be returned in the original packaging.
Send your parcel to:
MAIXALA, Pikabene Etxadia 26 – 20180 Oiartzun , Gipuzkoa (España) | e-mail:

As long as all these requirements have been considered, MAIXALA will refund the total amount of the purchased items. The order´s original shipping fees that you might have received will not be refunded. It will be you paying the shipping fees concerning the refund (except in the Iberian Peninsula). Should you refund not be accepted due to lack of conformity with the previously mentioned conditions, MAIXALA shall contact you shortly.

In the event that MAIXALA had send, by mistake, a item different from the one ordered or should the quality of the item not be the one expected, please contact MAIXALA for a refund and/or exchange of that item. Sending the item back to MAIXALA, in this case, will be coordinated from MAIXALA once the error or defect has been reported and therefore MAIXALA will assume all corresponding shipping fees involved.

In cases of changing the product, the client must fill in the return form; the amount of the item will be refunded (apart from the shipping fees where applicable). The client will be then in a position to place a new order.

When promotional codes are used according to their terms and conditions, they are applied for a single discount on a purchase of a single product or a discount on an order for the time indicated by the promotional code.
Promotional codes are personal and may not be transferred. They may only be used for purchases on the Website.
Only one promotional code can be used per product and per order. Promotional codes may not be combined with any other special offer or promotion.
Promotional codes may not be exchanged for money.
MAIXALA is under no obligation to reissue or refund promotional codes.
MAIXALA reserves the right to void a promotional code immediately if it suspects that it is being used in violation of any of the above conditions or in any other improper manner or if it has reasonable grounds for voiding it.